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TJ's Pantry
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Shipping Policy

Shipping Policy: 


Shipping Types


Economy Shipping

This is truly an economy option; while packages usually take  5-7 days to arrive from ordering, they can take longer. If you want it  faster, we suggest upgrading to Standard or Express.

With this  option we package your order, but we may delay it 1-2 business days in  sending so that our delivery costs can stay low. This is due to freight  costs to deliver the orders to our economy DHL hub. Once your order  ships it usually arrives in 1-4 business days. It takes longer the  further from Texas you are. So come back to Texas! If there are any  delays while in transit, we aren't liable. We can submit a claim with  the carrier for a shipping refund if it has been delayed for 30 days,  but not more than 60.


Standard Shipping

This is the typical USPS Priority, FedEx Ground, etc. these usually  arrive within 1-2 days, but may take up to 3 if you are on the  outskirts, and longer if you're in Hawaii or Alaska. Delays can happen,  but we can't submit any claims unless it has been delayed by more than  two weeks.


Expedited Shipping

This is more expensive, but we ship services that  have a 95% chance to arrive within 1-2 days. This is usually FedEx  2-day. We can submit a claim if this has taken more than 2 days.


Shipping Exceptions

Delays & Backstock

At times we may not be able to fulfill your order due to backstock.  We do our best not to have backstock, but if an item gets damaged and we  cannot ship it, it may cause a variance in our actual stock. We will  contact you if that occurs. We receive our Buc-ee's shipment each week,  so if we have backorders, we'll likely be able to fulfill it within the  week.


We Reserve The Right to Cancel Your Order

Occasionally, our system might inadvertently miscalculate the  costs associated with your purchase. In some instances, the  calculated cost of goods presented to you during the checkout process  could significantly deviate from the actual expenses we incur to  dispatch your order. This scenario is especially noticeable in cases  where shipping estimates are substantially lower than the true shipping  expenses. As an illustrative example, shipments to destinations like  Hawaii might exhibit a quoted shipping cost of $25, whereas the factual  expenditure for us to ship the item amounts to $60.

Should the adjusted shipping cost not align with your  preferences or practical feasibility, we understand that canceling the  order might become a consideration, or we may request the additional  difference. We don't do this lightly but we also run on slim margins and  can't afford to take losses when the estimates were off. The  cornerstone of this policy lies in safeguarding the viability of our  business while continuing to serve you effectively.


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